Delivery & Shipping

Ezwore is a leading fashion brand committed to essential and advantageous policies for our valued clientele. We typically dispatch orders within eight business days, ensuring quick delivery to your doorstep. For customers choosing FREE SHIPPING WORLDWIDE, we expedite processing to three business days upon request. Custom orders or peak seasons (August to January) may extend dispatch times, and occasionally, orders may experience delays due to increased demand.

Our delivery partners include DHL, FedEx, UPS, USPS, and Skynet, providing reliable shipping services worldwide. Delivery times vary by location but generally take between 4 to 6 business days.

For your convenience, we’ve outlined our return and exchange policies:

• Exchange Requests: Exchanges can be requested within 20 days of receiving your order. Your new item will be processed quickly upon receiving the tracking code for the returned product.
• Exchange Guidelines: Before requesting an exchange, email us images of the product with the reason for exchange. Please note, the product must retain its Ezwore price tag; without it, we cannot process the request.
• Commitment to Quality: We use only top-quality genuine leather, ensuring durability. Our dedication to premium products and reasonable prices means we consistently deliver satisfaction.

We prioritize the security of our customers' personal information. Credit card details and other private information are stored securely and transmitted in encrypted form. All data is treated with utmost confidentiality and never shared with third parties.

Shopping at Ezwore is secure, with our Secure Server Software (SSL) encrypting all order details, including names, addresses, and payment information. For added convenience, Ezwore accepts global payments via PayPal or credit card. Please note, we do not offer Cash-on-Delivery (COD) options.

Contact Us

If you have any questions or need assistance, please feel free to contact us. We're here to help with any concerns you may have:

• Email: info@ezwore.com
• Contact Form: Contact Us

20-Day Exchange & Return Policy

Ezwore offers a straightforward return policy within 20 days. For inquiries, contact us via email, and a customer support representative will respond within 24 hours. Returns will not be accepted after the 20-day period.

Return & Exchange Process

To initiate a return, email info@ezwore.com within 24 hours of receiving the item, stating your intent for a refund or exchange. For exchanges, we’ll first check if the desired size is available.

• Required Information: Provide your order number, a summary (including images if possible), original packaging, tags, logos, and relevant details about product usage.
• Exchanges: Exchanges depend on availability. If your requested item is unavailable, we’ll issue a refund. Items returned without original tags or packaging will not qualify for refunds.
• Shipping Charges: If the product is returned without a valid reason, shipping charges will apply.
• Customized Products: Custom-made jackets are non-returnable, as they are tailored specifically to your request.

Defective Product

If you believe you have received a faulty item or the incorrect product, email us within 24 hours at info@ezwore.com. To facilitate a refund or exchange, provide your order number, pictures of the product, and any other relevant details. Faulty products due to manufacturing defects or material issues will be replaced if necessary.

Order Cancellation Policy

• Order cancellations must be requested within 24 hours of purchase. Cancellations within this timeframe will result in a full refund to your account. However, if a cancellation is requested after 24 hours, a 25% fee will be deducted from your refund.
• Cancellation Before Arrival or During Shipping: If the order is canceled while in transit, a 25% fee plus shipping charges will apply.
• Size Confirmations: Please double-check sizing before making a purchase. If there is a sizing issue (e.g., runs too small or large), email us at info@ezwore.com for assistance.