FAQs
We're here to help you make the best choice for your jacket purchase.
If you have any questions, no matter how small, please don't hesitate to email us at info@ezwore.com. We're always happy to assist.
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If you need assistance with an issue or have a question, please feel free to email us. We'll respond within 6 to 8 hours! You can also check our FAQs for immediate answers.
Ezwore is a luxury leather outerwear brand specializing in genuine leather jackets, bomber jackets, biker jackets, varsity jackets, and designer leather coats for men and women. Ezwore makes garments that reflect impeccable craftsmanship coupled with modern and on-trend designs; it is for the thoughtful consumer who will find a leather jacket made to last rather than season by season.
Ezwore's genuine leather is sourced directly from certified tanneries that meet both International standards in quality and also ethical sourcing standards. Every leather that Ezwore uses contains natural grain texture, high tensile strength, and a smooth surface to differentiate authentic hides from the man-made (faux/bonded leather), and they all go through the quality control department before making it to production.
Every product page on the Ezwore website has a comprehensive size guide that includes chest, shoulder, sleeve, and length measurements of each jacket in inches and centimeters. Please compare measurements to a jacket that you own, or even better, measure yourself rather than relying on typical clothing size, as jacket measurements vary greatly depending on styles and cuts.
It is generally recommended to choose the larger size, since leather will not stretch as cloth does, and an oversized jacket will become very comfortable after it has broken in.
Custom sizing for a few styles is available upon request. These customized orders may incur extra charges and production time, and need to be submitted to customer service before placing an order to ensure style availability, and a quote can be provided.
Ezwore does offer some level of customization on select items; This includes color, lining, hardware details, as well as the addition of an embroidered monogram or patching. Any items that require modification are considered a custom order; they are final sale and not returnable once the production stage is initiated, so it is important to thoroughly check all specifications before placing an order.
For standard (ready to ship) orders, they process and ship in the amount of time stated on each product page.
You may request a change or cancellation within the first 24-48 hours after submitting your order. After this period, a cancellation fee will apply because our team would have initiated the production process. Once the jacket has been shipped, order cancellations and changes are not possible. Contact customer service directly and immediately should you need to do so.
