Initiate the return process by emailing email@example.com within a 24-hour time limit and describe whether you are asking for a refund or an exchange. For exchanges, the availability of the correct size will be confirmed.
All returns must be finished within a 30-day window. Assure you provide:
- Your order number.
- A brief description (including images, if possible).
- Original packaging.
- Any other pertinent details regarding the product's use to assist us in identifying potential faults.
Exchanges are subject to product availability. We will cruise with the exchange if the chosen item is in stock. If not, a refund will be issued.
We secure the right to restrict processing returns if we select that the returned item breaks our policies.
Refunds will only be issued if the tag is added to the package upon reaching our Australian warehouse.
Applicable shipping charges will be deducted if you wish to return a product without a valid reason. Customized apparel, formed upon exact request, cannot be returned.
Please email us at firstname.lastname@example.org within 24 hours if you accept a spoiled or mismatched item from the order you placed.
Please provide the following details so we can sort out the issue and aid with your refund.
- Your order number.
- Images of the product.
- Any extra information about how you've used the product that may shed light on the probable defect.
In cases where a product is faulty due to production errors or flawed materials. EZWORE will take all the required steps to return the product as needed.
Cancellation of Orders:
The appeal to cancel an order must be raised within a 24-hour timeframe if the cancellation occurs within this window. We will promptly refund the complete balance to the customer's account. However, should the buyer opt to cancel the order outside these 24 hours, the following terms will be applicable:
Canceling the order after the initial 24 hours will incur an automatic belief of 25% of the total payment paid.
Suppose the order is canceled before its arrival or during the shipment process. In that case, there will be an automatic 25% deduction from the paid amount, and shipping charges will be subtracted from the refund.
Please recheck your size before ordering on our website. If you find the size uneven, smaller, or larger than desired, please email us at email@example.com.
Delivery & Shipping:
EZWORE is an esteemed online shopping brand that upholds fundamental and advantageous principles for our cherished clientele. Additionally, there are noteworthy details worth noting. We are committed to dispatching orders within eight business days, and for those opting for FREE SHIPPING WORLDWIDE, we expedite the process within three business days upon customer request. It's important to note that the dispatch timeline may be extended in the case of custom orders or during peak seasons, which typically span from August to January, or when experiencing heightened workloads.
Our primary shipping partners are DHL, FedEx, UPS, USPS, and Skynet, which stimulate our product deliveries. The estimated time may vary depending on location but normally falls within 3 to 6 business days.
We've streamlined our return and exchange method for your convenience, as outlined below:
You can initiate an exchange request within 28 days of receiving your product. Should you opt for an exchange for any reason, your new item will be processed swiftly upon receiving the tracking code for your previous order from your end.
Upon submitting your exchange request, please email us images of the received product and an explanation for the exchange.
Please ensure the presence of the EZWORE tag on the product, as we cannot address any inquiries without this essential component.
At EZWORE, we are determined to fulfill client needs, provide top-notch product rates, and ensure cost-effectiveness. We desire to go the extra mile to ensure the satisfaction of our customers with every buy.
We've made shopping with EZWORE hassle-free by accepting payments through PayPal and credit cards, with secure online transaction services in place.
We finally ensure that all the customer details are correct. Such as credit card details and private information are securely stored and transmitted in encrypted form. Your data is treated with supreme confidentiality and is refrained from transferring to a third party.
Shopping at EZWORE is a safe experience, supported by our Secure Server Software (SSL), which encrypts all order-related details, including names, addresses, and credit card numbers, for counted protection.